bd118 Responsible Gaming

bd118 operates exclusively for adults aged 18 years and above. This is a non-negotiable policy that applies to every player in Bangladesh, regardless of location — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.

During the registration process, bd118 requires every new player to declare that they are 18 or older and to provide identity documentation for KYC (Know Your Customer) verification. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driver's licence. Any account found to belong to a person under 18 will be closed immediately and any funds held will be returned to the verified payment source (bKash, Nagad, Rocket, or Upay) used for deposit.

If you suspect that a minor has accessed or is attempting to access bd118, please report this immediately to [email protected]. bd118 takes underage gambling extremely seriously and will investigate all such reports without delay.

For the vast majority of bd118 players, betting on cricket BPL matches, T20 World Cup fixtures, football leagues, slots, and live casino games is an entertaining leisure activity. However, for a small number of people, gambling can develop into a problem that negatively affects finances, relationships, work performance, and mental health.

Problem gambling does not always look the same. It can develop gradually over time and is not always obvious to the person experiencing it. bd118 encourages all players to stay honest with themselves about the role that gambling plays in their lives.

Common warning signs that gambling may be becoming a problem include:

If you recognise three or more of these signs in your own behaviour, bd118 strongly encourages you to make use of the player protection tools described in the sections below and to seek independent support. You are not alone, and help is available.

bd118 provides a suite of account-level controls that give players direct power over how they interact with the platform. All tools are accessible from the Account Settings section after logging in, or by contacting the support team directly at [email protected].

All responsible gaming tools are provided free of charge. bd118 will never charge a player for setting limits or activating exclusions, and our support team will never attempt to dissuade a player from using these tools.

Deposit and wagering limits are among the most effective tools for preventing gambling from exceeding your personal budget. bd118 allows every player to set individual limits at the daily, weekly, and monthly level, in Bangladeshi Taka (BDT).

How deposit limits work on bd118:

• You can set a deposit limit of any amount — for example, ৳500 per day, ৳2,000 per week, or ৳5,000 per month.
• Once a limit is reached, bd118's system will block any further deposit attempts via bKash, Nagad, Rocket, Upay, or any other payment method until the current period resets.
• Reducing a limit takes effect immediately — the new lower cap applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling period. The higher limit will not take effect for 7 full days after your request, giving you time to reconsider.
• Wagering limits work similarly but cap the total amount of stakes placed (bets made) rather than deposits, offering an additional layer of spend control.

Self-exclusion is a formal commitment you make to take a break from gambling on bd118. It is the right choice if you feel that your betting behaviour is causing you or your family distress, or if you simply want a longer, structured break from the platform.

Self-exclusion durations available on bd118:

• 30 days
• 3 months
• 6 months
• 1 year
• Permanent (indefinite) exclusion

What happens when you self-exclude:

• Your bd118 account is immediately suspended. You will not be able to log in, place bets, or access casino games for the duration of the exclusion period.
• All marketing and promotional communications from bd118 are stopped immediately. You will not receive bonus offers, event alerts, or any other commercial messages.
• Any pending free bets or bonus funds in your account will be forfeited. Your real-money balance, if any, will be returned to your verified payment method (bKash, Nagad, or Rocket).
• At the end of the chosen exclusion period, your account will remain closed until you contact bd118 support and confirm — in writing — that you wish to resume play. There is a mandatory 7-day reflection period before reactivation is processed.
• For permanent exclusion, reactivation is not available under any circumstances.

To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify your chosen duration. Your request will be processed within 24 hours. If you need the exclusion applied urgently, state that clearly in your message and a member of the responsible gaming team will prioritise your case.

The time-out feature is designed for players who feel they need a short break without committing to a full self-exclusion. It is a useful tool if you have been playing more than you intended on a particular day or week, or if you simply want to step back and reassess before continuing.

Available time-out periods:

• 24 hours
• 48 hours
• 7 days (1 week)
• 30 days (1 month)

During a time-out period, your account is suspended in the same way as self-exclusion — login is blocked, and all marketing communications are paused. Unlike self-exclusion, your account will automatically reactivate at the end of the chosen period without any additional steps required on your part, unless you contact support to convert the time-out into a longer self-exclusion.

A time-out can be activated instantly from the Responsible Gaming section of your Account Settings. Alternatively, email [email protected] with the subject line "Time-Out Request" and your preferred duration, and the team will apply it within a few hours.

If you believe that gambling is negatively affecting your life, your finances, or your relationships, reaching out for help is the most important step you can take. bd118 encourages you to contact our responsible gaming team directly and to seek independent professional support.

Contact bd118's Responsible Gaming Team:

• Email: [email protected] — Subject line: "Responsible Gaming Support"
• Our team responds within 24 hours, seven days a week, including Eid, Durga Puja, and all public holidays.
• All responsible gaming conversations are treated with full confidentiality.

What bd118 support can do for you:

• Set up or adjust deposit and wagering limits on your behalf
• Activate a time-out or self-exclusion immediately
• Provide information on external counselling resources available in Bangladesh
• Arrange permanent account closure and return of any remaining balance to your verified payment method
• Offer a non-judgmental conversation if you are unsure what kind of support you need

You do not need to be in crisis to reach out. If gambling is taking up more mental energy than it should — or if the enjoyment has been replaced by anxiety — that is enough reason to contact us. bd118's responsible gaming team is on your side.

bd118 takes the protection of children and young people extremely seriously. No person under the age of 18 is permitted to register, deposit funds, or participate in any form of gambling on the bd118 platform — under any circumstances.

Parents, guardians, and other adults who share devices or household internet connections with minors are responsible for ensuring that young people cannot access bd118. The following practical steps are strongly recommended:

• Use device-level parental controls available on Android, iOS, Windows, and other operating systems to restrict access to gambling websites.
• Never share your bd118 login credentials — username, password, or PIN — with anyone, including family members under 18.
• Log out of bd118 completely after each session if your device is shared with others, particularly children or teenagers.
• Keep payment method apps (bKash, Nagad, Rocket) protected with a separate PIN or biometric lock that minors cannot access.
• Activate browser-level filtering using tools such as Net Nanny, Qustodio, or built-in family safety settings on Windows and Android to block gambling category websites.

If you discover that a minor has accessed a bd118 account — whether through your device or a separate account they may have created — contact bd118 immediately at [email protected]. All such cases are treated with the utmost urgency. The account will be suspended immediately pending investigation, and any funds will be handled according to our safeguarding protocol.